Shipping policy

DISPATCH

Orders are being dispatched daily!

STANDARD DELIVERY TIMES

Products are dispatched within 1-2 business days of the order being placed. Please allow 2-5 days for express domestic post and 4-10 days for standard domestic shipping. You will be notified via email once your order has been dispatched, and this email will include all tracking details relating to your order. Changes to your order's delivery status will be indicated via your tracking number on the courier website. All orders are delivered via registered courier and will require a signature. If there is an issue fulfilling your delivery order, you will be contacted. 

While we endeavour to deliver goods to your nominated address within the time frames indicated, we cannot guarantee delivery times particularly during busy promotional and sale periods where some order dispatches may be delayed due to the additional volume. Dispatch of orders may also be delayed where payment or address information requires verification or correction prior to dispatch.

 

IF YOUR ADDRESS IS UNATTENDED AT THE TIME OF DELIVERY

Your parcel will be transferred to the nearest post office for collection within 7 business days before being returned to sender.

PRE-ORDER

On occasion, we offer pre-order items. This allows customers to secure an online purchase while stock is on its way.

Please read the product description carefully to ensure you’re happy to wait for the expected arrival date. Here you will also find the estimated arrival date of the pre-order. This date is an expected delivery date only, and may vary due to elements out of WIT BLOM’s control. WIT BLOM will ship pre-order items as a priority once stock has arrived to our warehouse.

You will be charged at time of placing a pre-order. Pre-orders cannot be exchanged before delivery. If you would like to cancel your order, please contact us at contact@witblom.com. 

You will receive an order confirmation email once the order is placed, and a follow up confirmation email when your items are shipped.

Customers are responsible for keeping their shipping & contact information up-to-date to ensure shipment of pre-orders are delivered to the correct address. Please email us at contact@witblom.com to update your details.

For further information regarding your already purchased pre-order, Please email us at  contact@witblom.com to obtain status updates.

 

LOST OR DAMAGED GOODS